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Privacy Policy


Information About You. We collect several types of information on our Site. We collect "Personal Information", which is used to identify you individually, such as your name and address. We also collect "Non-Personal Information", which does not itself identify you individually, such as age and gender. We also collect "Aggregate Information", which is information about use of our site, such as which pages have been visited the most. The information we collect depends on what services you use on our Site. The following explains these types of information and how we collect and use it.

Please see our Terms of Use for a more detailed legal explanation of our general online policies.

Personal and Non-Personal Information. When you register on our Site, we may collect various kinds of Personal Information, including name, e-mail address, home address, and home phone number. We also collect and store access information related to your account, including guest name and user password. When you register with us on the Site, you may be required to submit an e-mail address (your user ID for the Site) and password. Additional information may be included in your registration profile, such as name, address, and billing information.

Surveys. We may post surveys on our Site to gain information on how to improve the overall experience of CompleteCarpetCare.com. The surveys may request demographic information (age range, gender, areas of interest, and familiarity with CompleteCarpetCare.com channels, products, and services) and customer feedback. Participation in these requests is completely voluntary. With each request, you will have the choice of whether or not to disclose information.

Customer Service Correspondence. We may collect information that identifies you personally when you submit comments, questions, or suggestions to our Customer Service Department. Our Site may have chat rooms, discussion boards, online forums, and other interactive technologies that allow individual comments and messages to be tied to a guest's name or e-mail address. Any information you post in such forums is public information. CompleteCarpetCare.com can not control what uses third parties may make of personal information you share in such forums

Resumes. If you are interested in applying for a job with CompleteCarpetCare.com, we may collect your resume. Resumes you submit for job applications will not be used for marketing purposes.

Use of Your Personal and Non-Personal Information. Except as disclosed in this policy, we do not sell or disclose information that identifies our guests personally or makes it possible for other parties to contact them directly without our guests' consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances:

Internal Analysis and Promotions. We may use information about you for our own internal statistical, design, or operational purposes, such as to estimate audience size; measure aggregate traffic patterns; and understand demographic, customer interest, purchasing, and other trends among our guests and customers. We may also use your Personal Information for the marketing and/or promotion of our products or services. We may outsource all of these tasks to third parties on a confidential basis.

Legal Requirement. We may disclose personal information:

  • (a) to conform with the law, respond to claims or comply with legal process served on CompleteCarpetCare.com (e.g., a lawful subpoena, warrant or court order);
  • (b) to enforce or apply our policies or agreements (including to initiate, render, bill, and collect for amounts owed to us);
  • (c) to protect and defend our or our user's rights or property, the Site, our employees, guests or the public, including fraudulent, abusive, or unlawful use of, our Site; or
  • (d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay. CompleteCarpetCare.com. Information collected through our Site is considered a trade secret of CompleteCarpetCare.com. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

Aggregate Information. We collect Aggregate Information about you and your use of our Site whenever you visit us online. For instance, we may collect various forms of "click stream" information, such as entry and exit points for our Site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web.

We also use third-party software that tracks traffic directed to CompleteCarpetCare.com from affiliate Web sites.

This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this policy.

Cookies. We may make use of "cookies" on our Site. Cookies are small text files that are stored on a user's computer by a Web server based on the permissions set in a user's browser software. A cookie itself is not designed or intended to read any information from a user's computer (other than the contents of the cookie); rather, it is an identifier used by the Web site that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customize, monitor, or regulate the use of a site based on information stored on the host server. Therefore, cookies only identify the user's computer to the Site, which may correlate other information, including personally identifying information, with the cookie.

We use cookies to allow us to automate access and data entry functions of our Site, such as correlating online orders for purchases you make while at the Site (if any), tailor the Site to your preferences or interests, or customize promotions or marketing. In addition, cookies allow us to track use of the Site to determine those areas which are useful or popular and those that are not, thereby enabling us to improve and update the Site effectively. You may adjust your Web browsers to either alert you of the use of cookies or refuse to accept cookies entirely. For Internet Explorer or AOL users, you can click on the "Start" button and then select Control Panel, Internet Options, and the Security tab. If you click on the "Custom" button, you will be able to see the cookie options. For Netscape users, in the browser, select File, Preferences and then Advanced to view the cookie options. Be aware that if you elect not to accept cookies, the Site may not function properly or permit access.

Links to Other Sites. Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these Web sites' privacy policies may differ from those of CompleteCarpetCare.com. We encourage you to review and understand their privacy practices before providing them with information.

Children. Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 13. To respect the privacy of children and to comply with the Children's Online Privacy Protection Act, children under the age of 13 should not provide any Personal Information on this Site. We ask that parents supervise their children while online.

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